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An interesting concept ...


There are some restaurateurs who, despite the service charge system, truly appreciate the importance of their front of house staff. Michel Roux Jnr, a revered authority on these things, dares to suggest that service may even be more important than food when he points out that "if you go to a restaurant and the food's great but the service is terrible, you won't go back" but "if the food is mediocre and the service is fantastic, you'll return again and again".